Privacy Policy
Last updated: July 5, 2026
JOYOAIRE respects your privacy. This policy explains what information we collect through joyoaire.com, how we use it, and the choices available to you.
Information We Collect
When you contact us or request a quotation, we may collect your name, company name, email address, telephone or WhatsApp number, country, project details, product requirements, and any files or information you choose to provide.
We may also collect technical information such as IP address, browser type, device type, referring page, pages visited, and approximate location through essential security tools and, with your consent where required, analytics cookies.
How We Use Information
- To respond to enquiries, quotation requests, and product questions.
- To prepare catalogues, technical information, samples, and project proposals.
- To provide customer service and manage business relationships.
- To improve website performance, content, and marketing effectiveness.
- To prevent fraud, abuse, and security incidents and comply with legal obligations.
Cookies and Analytics
Our website uses essential cookies needed for security and core functionality. With your permission, Google Analytics may store analytics cookies to help us understand website usage. You can accept or reject optional analytics cookies in the cookie notice. Your choice is stored in your browser and can be changed by clearing site data.
Sharing of Information
We do not sell personal information. We may share limited information with hosting, website, analytics, email, logistics, payment, or other service providers when necessary to operate our website and fulfil your request. These providers are expected to protect the information they process.
International Transfers and Retention
Because JOYOAIRE serves customers internationally, information may be processed in countries other than your own. We retain enquiry and business records only as long as reasonably necessary for the purposes described above, legal compliance, dispute resolution, and legitimate business records.
Your Choices and Rights
Depending on your location, you may have rights to request access, correction, deletion, restriction, or a copy of your personal information, or to object to certain processing. You may also withdraw analytics consent at any time by clearing the site’s cookies and selecting a new preference.
Data Security
We use reasonable administrative and technical measures to protect information. However, no online transmission or storage method can be guaranteed to be completely secure.
External Links
Our website may link to third-party websites or services. Their privacy practices are governed by their own policies.
Contact Us
For privacy questions or requests, contact JOYOAIRE through our Contact page or by email at sales@joyoaire.com.
