Last updated: October 29, 2026
This Return & Refund Policy explains the current rules for JOYOAIRE standard retail products and the separate treatment of customized, made-to-order, OEM, and quotation-based orders.
Standard retail returns
Return requests for standard retail products are accepted within 14 calendar days after delivery. Products must be unused, uninstalled, and in their original condition.
Change-of-mind and wrong-size returns
For change-of-mind returns, wrong-size orders, and other non-defective reasons, the buyer is responsible for return shipping. JOYOAIRE does not offer free returns.
Damaged, defective, or incorrect products
If a product arrives damaged, defective, or incorrect, contact JOYOAIRE with clear photographs and the order number within 7 calendar days after delivery. Keep the product and packaging available for review. For a confirmed damaged, defective, or incorrect product, JOYOAIRE will provide an appropriate replacement or refund.
Return procedure
Contact JOYOAIRE before sending any product back. Include the buyer’s name, order number, product details, quantity, delivery date, reason for the request, and clear photographs when relevant. Do not ship a return until JOYOAIRE confirms the request and provides written return instructions. A specific return address will be provided only after the return is authorized.
Refund processing
Approved refunds will be processed within 5 business days after the returned goods are received and inspected. The time required for the payment provider or financial institution to make the funds available may vary.
Customized, made-to-order, and OEM products
Customized, made-to-order, and OEM products are non-returnable unless they are damaged, defective, or supplied incorrectly. Their applicable specifications and commercial terms are confirmed in the written quotation or order confirmation.
Contact
For a return or refund request, contact JOYOAIRE at info@joyoaire.com, call or message +86 181 6981 3854, or use the Contact page.
