Last updated: October 29, 2026
This Shipping Policy explains the current shipping arrangements for JOYOAIRE standard retail products and quotation-based B2B orders. JOYOAIRE ships from Foshan, Guangdong, China unless a written order confirmation states otherwise.
Standard retail shipping offer
The current standard retail offer applies only to the JOYOAIRE Round Ceiling Diffuser — 10" / Ø250 mm Neck, White (SKU RCD-250-WH) and only to delivery addresses in the contiguous 48 United States.
- Shipping charge: free standard shipping
- Order handling time: 2–3 business days
- Estimated air transit after dispatch: 7–10 business days
- Estimated total delivery time: approximately 9–13 business days
- Tracking information is provided after dispatch where available.
Alaska, Hawaii, U.S. territories, and APO/FPO addresses are not included in this free-shipping retail offer unless separately confirmed in writing. This offer is not automatically available for delivery to other countries.
Delivery estimates
Delivery estimates are estimates, not guarantees. Customs processing, carrier disruption, weather, public holidays, destination restrictions, incomplete delivery information, or other circumstances may occasionally affect delivery time. JOYOAIRE will provide available order and carrier information when a customer reports a delay.
Tracking
When the selected carrier provides tracking, tracking information will be shared after dispatch.
Customs, import duties, and taxes
The applicable product offer, checkout information, quotation, Incoterm, or order confirmation will state whether freight, import duties, taxes, and customs-related charges are included. Customers should review this information before payment and contact JOYOAIRE if the allocation of these charges is unclear.
B2B, bulk, OEM, and customized orders
B2B, bulk, OEM, made-to-order, and customized products may have different handling times, carriers, shipping charges, destinations, Incoterms, and delivery estimates. Those arrangements are quoted and confirmed separately in writing before payment. The standard retail shipping offer above does not automatically apply to those orders.
Contact
For shipping questions, contact JOYOAIRE at info@joyoaire.com, call or message +86 181 6981 3854, or use the Contact page.
